MYLAVEN ("we", "our" or "us") is committed to protecting your privacy.
This Privacy Policy explains how personal information is collected, used, stored, shared and protected when you visit our website, place an order or interact with our services.
Website: https://www.mylaven.com
Contact Email: contact@mylaven.com
We handle personal information in accordance with applicable data protection requirements, including the UK General Data Protection Regulation (UK GDPR), where applicable.
1. Information We Collect
We collect information when you visit our website, register an account, place an order, subscribe to communications, respond to a survey or complete a form.
The information collected may include:
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Full name
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Email address
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Telephone number
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Shipping address
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Billing address
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Account information
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Order and transaction details
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Payment-related information
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Device and browser information
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IP address
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Website usage information
We may also collect information provided when you contact customer service.
2. How We Use Your Information
We may use the information collected for the following purposes:
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To process orders and transactions
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To arrange product delivery
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To provide customer service
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To respond to enquiries and requests
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To improve our website and services
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To personalise the shopping experience
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To administer promotions, surveys or other website features
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To send order-related communications
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To send marketing communications where legally permitted
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To prevent fraud and protect website security
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To comply with applicable legal obligations
We process personal information only where an appropriate legal basis applies.
3. Legal Bases for Processing
Depending on the purpose, we may rely on one or more of the following legal bases.
Contractual Necessity
Where processing is necessary to complete an order, arrange delivery or provide requested services.
Legal Obligations
Where processing is necessary to meet applicable legal requirements.
Legitimate Interests
Where processing is necessary for legitimate business interests, such as improving customer service, protecting our website and preventing fraud, provided these interests do not override your rights and freedoms.
Consent
Where you have provided valid consent for a particular purpose, such as certain marketing communications or optional tracking technologies.
You may withdraw consent at any time.
4. Information From Third Parties
We may receive certain information from third-party providers involved in providing our services.
These may include:
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Payment processing providers
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Delivery and logistics services
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Fraud prevention services
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Website service providers
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Advertising and analytics providers
We may also receive information you voluntarily make publicly available through social media platforms, where relevant and legally permitted.
Any information obtained from third parties will be handled in accordance with applicable data protection requirements.
5. Sharing Information With Third Parties
We may share personal information with trusted service providers where necessary to operate our website and fulfil our services.
These providers may assist with:
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Website hosting and maintenance
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Payment processing
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Order fulfilment
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Shipping and delivery
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Customer service
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Email communications
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Website analytics
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Marketing and advertising
We may also disclose information where legally required, including in response to applicable court orders, regulatory obligations or lawful requests from public authorities.
In the event of a merger, sale or business reorganisation, relevant information may be transferred as permitted by applicable law.
We require an appropriate legal basis for disclosures of personal information.
6. How We Use Your Email Address
Your email address may be used to:
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Confirm your purchase
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Provide order updates
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Send shipping information
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Respond to customer support requests
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Process returns and refunds
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Communicate important information about your order
We may also send promotional emails where you have consented or where permitted by applicable marketing rules.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant email.
You may also contact contact@mylaven.com to update your communication preferences.
Providing your email address during checkout does not automatically constitute consent to unrelated marketing communications.
7. Cookies and Similar Technologies
We use cookies and similar technologies to support website functionality, improve performance and understand how visitors interact with our website.
Certain technologies may also support advertising activities.
Where consent is required by law, non-essential tracking technologies will only be used after valid consent has been obtained.
For further details, please review our Cookie Policy.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods may depend on:
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Order fulfilment
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Customer service requirements
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Applicable financial and accounting obligations
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Legal and regulatory requirements
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Security and fraud prevention
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The resolution of disputes
When personal information is no longer required, we take appropriate steps to delete or anonymise it.
9. How We Protect Your Information
We implement technical and organisational security measures designed to protect personal information from unauthorised access, disclosure, alteration or loss.
Sensitive payment information is handled through secure payment processing systems.
We take reasonable precautions to protect your information, although no online system can guarantee absolute security.
10. International Data Transfers
Personal information may be processed by service providers operating in different countries.
Where international transfers of personal information are subject to applicable data protection restrictions, appropriate legal safeguards or permitted transfer mechanisms must be used.
We take steps to ensure that international processing and transfers comply with applicable data protection requirements.
You may contact us for further information about relevant international data transfers.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of personal information
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Request restrictions on certain processing activities
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Object to certain uses of your information
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Request data portability
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Withdraw consent where processing is based on consent
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Exercise applicable rights relating to automated decision-making
You may object to the use of your personal information for direct marketing at any time.
To exercise your rights, please contact:
Email: contact@mylaven.com
We may request reasonable information to verify your identity before responding.
Requests will be handled within the time limits established by applicable data protection law.
12. Children's Privacy
Our website is not specifically directed towards children.
We handle any personal information relating to children in accordance with applicable data protection requirements.
If you believe that personal information relating to a child has been collected or processed inappropriately, please contact us.
13. Data Protection Complaints
If you have a concern about how MYLAVEN handles your personal information, you may contact us at:
Email: contact@mylaven.com
We will acknowledge data protection complaints within 30 days of receipt, investigate them without undue delay and provide an appropriate response.
We will keep complainants informed as required by applicable law.
You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
ICO Website: https://ico.org.uk
14. Third-Party Websites
Our website may contain links to external websites operated by third parties.
These websites may have their own privacy policies and data handling practices.
We encourage you to review the privacy policies of third-party websites before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business practices or applicable legal requirements.
Changes will be published on this page.
Where required by law, we will provide additional information or notice regarding material changes.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Store Name: MYLAVEN
Website: https://www.mylaven.com
Email: contact@mylaven.com