Terms & Conditions

Welcome to MYLAVEN.

These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.

Website: https://www.mylaven.com

Customer Service Email: contact@mylaven.com

By accessing our website or placing an order, you agree to the applicable terms outlined below.

Nothing in these Terms & Conditions affects your statutory consumer rights.

1. General Terms and Conditions

These Terms & Conditions constitute an agreement between you and MYLAVEN.

Throughout these Terms:

"MYLAVEN", "we", "us" and "our" refer to the operator of the MYLAVEN website.
"You" and "your" refer to visitors and customers using our website.
"Website" refers to https://www.mylaven.com.
"Services" refers to the products, features and services made available through our website.

You agree to use our website in accordance with applicable laws and these Terms & Conditions.

2. Website Use

You agree not to use our website for unlawful or unauthorised purposes.

You must not:

Interfere with the operation or security of the website
Attempt to gain unauthorised access to website systems
Distribute malicious software through the website
Use website content in a way that infringes intellectual property rights
Reproduce or commercially exploit protected website content without permission

We reserve the right to restrict access where reasonably necessary to protect our website, customers or legal rights.

Such restrictions do not remove your statutory rights relating to purchases already made.

3. Intellectual Property and Licence

The content available on our website, including text, photographs, graphics, branding, product descriptions and website design, may be protected by applicable intellectual property laws.

MYLAVEN grants visitors a limited, non-exclusive and non-transferable licence to access and use the website for lawful personal shopping purposes.

You may not reproduce, distribute, sell or commercially exploit protected content without appropriate authorisation.

4. Products and Availability

We aim to provide accurate information about our products, including descriptions, photographs, prices, sizes and available variations.

Product availability may change.

We reserve the right to update product information, discontinue products or modify available quantities.

If we are unable to fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where required.

We make reasonable efforts to display product colours accurately. However, colours may appear slightly different depending on your screen or device settings.

This does not affect your right to receive products that match their descriptions.

5. Orders

By placing an order through our website, you agree to provide accurate and complete information.

Please review your product selections, delivery details and payment information before completing your purchase.

Once an order has been submitted, you will receive an acknowledgement or confirmation by email.

If an order cannot be accepted or fulfilled, we will notify you and arrange the appropriate refund of any payment collected.

6. Prices and Payments

Product prices are displayed on our website.

We reserve the right to update product prices and promotional offers.

Price changes do not apply retrospectively to orders already accepted, unless otherwise agreed or permitted by law.

The total amount payable, including any applicable charges, will be displayed before you complete your purchase.

7. Accepted Payment Methods

At MYLAVEN, we value your safety and convenience.

The payment methods offered through our checkout may include:

Credit and Debit Cards

Supported cards may include:

Visa
Mastercard
American Express
Discover

To complete a card payment:

Select the credit or debit card payment option at checkout.
Enter the requested card details.
Complete the required billing information.
Review and confirm the payment.
Receive your order acknowledgement or confirmation by email.

PayPal

Where PayPal is available:

Select PayPal during checkout.
Follow the instructions provided by PayPal.
Log in or complete the available payment process.
Select your funding source.
Confirm your payment.
Return to the MYLAVEN website for order confirmation.

Apple Pay and Google Pay

Where available, Apple Pay and Google Pay allow customers to complete payments using supported devices and payment configurations.

Customers may be required to authenticate transactions using the security features available on their devices.

The payment methods available for each transaction will be displayed at checkout.

8. Payment Security

We use secure payment processing technologies designed to protect transaction information.

Website communications and payment transactions are protected using appropriate security measures, including encryption where applicable.

We take reasonable precautions to safeguard customer information.

However, no internet-based system can guarantee absolute security.

9. Shipping and Delivery

MYLAVEN currently ships within the United Kingdom.

We offer free shipping on all UK orders.

Order Processing Time: 1–2 business days.

Estimated Transit Time: 5–7 business days.

Estimated Total Delivery Time: 6–9 business days.

Delivery estimates may vary due to circumstances beyond our reasonable control.

For further information, please refer to our Shipping Policy.

Nothing in this section affects your statutory rights concerning delivery.

10. Returns and Refunds

MYLAVEN offers a 30-day returns policy from the delivery date.

Eligible returned products must meet the conditions outlined in our Returns & Refund Policy.

For voluntary returns of non-faulty products, customers are responsible for direct return shipping costs.

Where products are faulty, damaged, incorrect or not as described, MYLAVEN will cover reasonable return costs as required by applicable law.

We do not charge restocking fees.

Eligible refunds are processed in accordance with our Returns & Refund Policy and applicable consumer law.

Our voluntary returns policy does not restrict statutory cancellation rights or rights concerning faulty goods.

For full details, please refer to our Returns & Refund Policy.

11. Customer Suggestions and Feedback

We welcome feedback, comments and suggestions from customers.

By voluntarily submitting feedback, you allow MYLAVEN to consider and use it for legitimate purposes, including improving our products, website and customer service.

Any use of personal information included in feedback will be subject to our Privacy Policy.

12. Privacy and Cookies

We collect and process personal information in accordance with our Privacy Policy.

Our website also uses cookies and similar technologies as described in our Cookie Policy.

Where consent is legally required, it will be requested separately.

Acceptance of these Terms & Conditions does not automatically constitute consent to optional marketing or tracking technologies.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

These websites may operate under their own terms, conditions and privacy policies.

We are not responsible for the independent content or operation of third-party websites outside our control.

Nothing in this section excludes any responsibility that MYLAVEN has under applicable consumer law.

14. Third-Party Services

We may use third-party services to support website functionality, payments, deliveries and customer service.

These services may be subject to their own terms and conditions.

Where third parties are involved in fulfilling an order, our legal obligations to customers remain unaffected.

15. Limitation of Liability

We take reasonable care to maintain the accuracy, functionality and security of our website.

Temporary technical problems, interruptions or service limitations may occasionally occur.

To the extent permitted by applicable law, MYLAVEN is not responsible for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.

This includes liability for: